Appointment Reminders via
Nationally, more than nine
million VA health care appointments are unutilized each year due to
missed appointments. The
Veterans Health Administration has identified an enterprise-wide
solution to remind Veterans
of upcoming appointments via text messaging.
What is VEText? An
automated interactive text message system to remind Veterans of
and allows responses for confirmation and cancellation in response to
This program aims to inform Veterans with mobile phone numbers on file.
is VA introducing VEText?
to decrease “No-Show” rates and missed opportunities.
Vets a convenient cancellation option if desired
Vets of appointments
a download of appointment reminder to a calendar file
a phone number (cell and/or home) on file will receive a text message reminder
most VA appointments
one-to-two days prior to a scheduled appointment. Veterans will be able
to confirm or cancel the
appointment by responding to the text message.
information will not be included in text messages. Standard text messaging
Veterans who do not wish to receive text messages will have the ability to opt
messages after receiving the initial text message.
Personal and/or automated
phone calls will still be made to remind patients of appointments. The
text message will serve as
an additional reminder.